I completely agree with the previous posts, honesty is seriously lacking. We flew from Denver to Houston...2 cancellations for non-existent weather. Our family experienced additional costs for an extra night in a hotel, rental car and meals. Southwest oversold flights they could not staff. I overheard the flight crews discussing in detail how they could not man the increase in summer flights across the board (ground crews, ticketing, flight crews, maintenance etc.) They are being offered double pay to work overtime to get flights in the air. That's the truth...own it. Apologize truthfully and at least throw in a A list boarding for passengers who choose to fly Southwest again.
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