07-10-2021
11:06 AM
My issue is with Southwest Vacations, not Southwest airlines. After hours on the phone with an agent in Venezuela 6 weeks ago, and checking on the hotel before leaving, discovered she had failed to book 3 nights in the hotel, and had only booked 1. Trying to get a hotel at the last minute was 3 times the price. Their customer service is not 24 hours, long waits, and the alternative chat line not in service. South West Vacations utilizes people with English as a 2nd or 3rd language, making communication difficult. I could not understand about half of what the new agent said. Southwest did not offer any compensation or to pay for the rooms that they should have booked. I will not be using Southwest Vacations again for any future travel.
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