07-12-2021
07:01 PM
07-12-2021
07:01 PM
You are correct. It is actually a little over 3 hours. This was our connecting flight to Phoenix.
We then were given 2 options.
1. Go into town somehow & find the right size travel bag only to stay the night for the next AM available flight out- hotel cost, extra travel cost
2. Drive back to LA to catch the next morning AM flight to drop off Buddy to a caretaker & cancel him going all together- rental car, extra travel costs & now a caretaker at the last minute
Extra- $600+ later
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07-12-2021
06:53 PM
07-12-2021
06:53 PM
What's not fair is the scene this woman caused & the amount of stress & anxiety we all went through on something we were clearing trying to work through. There was no empathy or any type of concern. That was not fair.
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07-12-2021
04:18 PM
07-12-2021
04:18 PM
Hello!
I'd like to make a formal complaint towards flight attendant, LIA.
Not only was this flight attendant extremely rude, she was threatening to myself & my fiance.
We decided to fly back to STL from LA to go visit a wedding venue. We have for the past 5 years flown with our 15lb. little rescue dog, Buddy. I have always had a ESA letter to support our little guy simply sitting on my lap during flight. He helps tremendously with both our anxiety of flying.
Due to Covid, before our flight I went online to check to see if we needed a test to fly. Never in my wildest dreams did I think animal regulations had changed, but they did. Upon arrival, we purchased, what we found out to be an extremely small pet travel bag that Buddy barely fit into with the capability of turning around inside, but not at a comfortable level.
Needless to say, Buddy was freaking out when we tried to zip the front closure! As would anyone if you tried shoving them into a small bag!
While all this stress is happening, LIA, made it her mission to stand over us as we tried to calm our pet into the bag, THREATENING to turn the plane around & make us get off because THE ZIPPER WASN'T CLOSED ALL THE WAY!!! Mind you this is a 1hr. flight. She made us her personal mark being super rude, insulting us, all the while our making an already extremely stressful situation one of harassment!
Once landing from a one hour flight that felt like an eternity with this woman constantly passing by & making threats to us, she made it her sole purpose to find a manager to relay this story of our dog's head slightly sticking out of this too small of a bag, on the floor underneath the seat in front of us!
Finally & at least the manager was sympathetic to us all the while apologizing for LIA's behavior & treatment. However, nothing really makes up for the level of uncourteous & awfulness we experienced with LIA!
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