07-28-2021
10:39 AM
07-28-2021
10:39 AM
I also encountered a similar experience with an expired LUV voucher.....issued to me since I agreed to come back to the airport to pick up my temporarily lost bag. So this was not issued to me merely as a courtesy. It was to compensate me for my inconvenience, time away from work and wear and tear on my vehicle. All expenses that Southwest did not incur. To add insult to injury, all of us that travelled last year can relate to the long wait times to contact a Southwest customer service representative by telephone. So when I could not enter my LUV voucher online....even when it had not expired, I received an error message and was asked to call Southwest, I chose to forego using it as I did not have the luxury to wait to speak to anyone. And when I recently contacted Southwest to inquire about a possible extension, it was promptly denied. Thank you Southwest for living behind all of your marketing promotions that imply you are focused on customer satisfaction. It was $100. And truly has left this loyal Southwest customer extremely displeased with your quickly dismissive attitude. Next time, I won't be so accommodating either.
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