My wife can't travel with me on our return flight home due to a family matter. The SW website will not allow me to cancel or re-schedule her flight, without cancelling or changing my flight. Utterly ridiculous. Changing 1 person on a multi-person itinerary requires a phone call to an under-staffed call center, resulting in > hour long wait, listening to awful on-hold music. I've been a SW frequent flyer for many years, and find this totally unacceptable. SW - why are you subjecting your loyal customers to this? Are you trying to force people to the competition?
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