Today I was A01, yet I was the 28th passenger on the plane. Yep 27 preboards and only 5 of them needed it. The rest appeared to be families that should have been in the family boarding section or regular people who should have been in their boarding group. pretty disappointing to shout out an extra ~$100 or more to be a business select and then get the shaft because southwest can’t follow their own policies and guidelines!
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