09-06-2021
06:45 PM
@Kmattison wrote: Thank you for your response Middle Seat - I did put how much the flight funds are for - I have 2 flight credits (above mentioned amounts) my husband has 3 (same above mentioned amounts and another for like $250) we both each have the $380 amount for the travel credit from hotel cancellation - Our entire trip is $1553.75 and it has us still paying an additional amount towards it - I could understand maybe for a portion of it but our flight part should be covered I would think... I don't know I guess I will call and wait on hold for hours tomorrow like I have today and multiple times before.... ugh .I think I understand. You booked a vacation package from Southwest Vacations, and when you cancelled that firm gave you a hotel credit? first of all Southwest Vacations is not Southwest Airlines. It is a different company called Apple Vacations. second, you may only use flight credits to buy tickets. Because they are issued by a separate company, hotels credits cannot be used to pay for a flight.
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