Pandemic is not over. We had to cancel our travel a group of 6 people because of a family member testing positive 2 days before departure. We did the right thing and all stayed home due to exposure to the sick person. Now Southwest should do the right thing and extend the travel funds (at no charge) some used so we can rebook our trip. They are not losing money on extending funds these trips are paid for with our money and we would have all gone on the trip if this were not a COVID problem. Would they prefer we just all get on the plane after knowingly being exposed? That is what they are encouraging in my opinion. Frustrating. Long time customers right now questioning our loyalty to Southwest.
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