10-05-2021
10:16 AM
Thanks, Just talked to customer service and got a different answer. Because the vouchers were issued in paper format and not electronically it was indicated to us that they were replaceable. We'll see. If not so be it. A trip we want to take later this year is a route also served by Delta. We'll use our Sky Miles and leave SWA out of the loop.
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10-05-2021
09:43 AM
1 Love
Took a trip on 6/30/2021 from SRQ to PIT on flight 3740. We had 2 tickets. The flight was delayed 4 (four) hours. The gate agent issued 2 paper vouchers for $100 each to compensate for the delayed flight (due to crew flight time limitations, aircraft availability.) In the confusion and chaos at the gate (a full flight) we managed to misplace and/or lose the vouchers. In any case we ended the trip sans the vouchers which we wanted to use later this month. Will SWA consider replacing them for us? If so how do we start that process or who can we contact. Thanks
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