Southwest Airlines Community

No, not at all.  Not a email back from Southwest or anything.  Yesterday, I emailed using the identifier “Problems with Southwest.com or Southwest App” so hopefully it will get to the right person.  Someone at Southwest has to know about this glitch and be able to give us some guidance on it.  I’m curious to know what the resolution was for OP. ... View more

I should also add that the charge for the reservation that went through without a “UNKNOWN ERROR” message, went from pending to complete in less than 48 hours.  It’s been 72 hours and the pending transactions are still on hold and pending. (In my case) ... View more

Please see my comment below before you respond to a poster in regards to any situation like this.  There is no more information for the poster to give you.  The app has a glitch and this happens .  It happened to me just this week.  All we want when asking this question, is to see if anyone here knows anything because as both myself and the OP have stated, Southwest agents tell us they can not see the transaction.   ... View more

To the original poster:  regardless of what ANY of the frequent contributors/experts etc are saying to you, I know exactly what you say happened because it  JUST happened to me on February 8, 2022.  I tried to pay with Apple Pay inside the Southwest app.  When I would hit the “Purchase “ Reservation” button within the app, Apple Pay prompted me to approve transaction and then the little plane circled as it processed and then a pop up that said “UNKNOWN ERROR” And some alphanumeric code that meant nothing to me.  Ok, I think, it happens, I try again, same thing.  So now I call and the agent tells me that as I pressed the button to pay, the seats were sold and I just didn’t make it in time.  I get off the phone and do all of the above and it all happened again.  Finally I called an agent and had him do it for me with no issues whatsoever.  However after all that, I had 3 pending charges on my debit card totaling $387.  No tickets.  No agent at Southwest can see any of these transactions on their “side” of the payment processor.  My bank even sent over record of the transactions.  Still no word from Southwest or a call from a Supervisor like the agent told me.   So, to the contributors that consistently tell posters that their situation involving Southwest not releasing funds for unticketed reservations did not happen or that the poster is not telling you everything that happened, YOU ARE WRONG.  This does happen and Southwest agents can be hit or miss on both knowledge and manners when it comes to this situation.  Either they do not have any idea what is going on or they will just not believe you and be very very rude.  Oh and I actually used just my card and now Apple Pay on the last transaction I tried in the App.  Maybe it has something to do with the app.  Whatever it is, Southwest does not know why it happens  and can not see anything on their payment processor or making it so that the glitch somehow is kept out of what the phone agents can see. The $387 is still pending on my debit card and I am waiting for resolution.  And if any contributor wants to make a comment about not paying with a debit card for reservations, I have this to say to that.  I or any customer should be able to pay with ANY PAYMENT TYPE Southwest accepts without worrying if unauthorized pending charges will hold my money for days with no end in sight.  This happens and for anyone reading this in the future, contact me via this forum and hopefully I can give you insight on how it was resolved if at all.     ... View more