Sometimes people just need to vent. I think this chat area is great but hearing what southwest would say to the customer may be true, but doesn’t really offer what they came here for many times. I had a similar situation that bumped me into the next day, causing to miss a paid day of Airbnb, car, etc.
This was about 18 months ago and Covid was high, but after calling, I was offered substantial vouchers for all parties. I understand. I had about 9 flights last year with southwest and every flight changed somewhat. They have a business to run, get it. But they also need to keep their customers happy. Hope your vacation was great!
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