02-20-2022
03:28 PM
02-20-2022
03:28 PM
@LuvFlyingSW wrote:
I think I know what is going on. Do you see this message above the part of the screen you posted?
When Southwest changes a flight, they give you an option to change the flight without a change of fare. Until sometime last month, a change in either leg of a roundtrip flight seemed to allow you to make this type of change to either leg. Now, however, the system seems to limit you to the leg Southwest changed (and even if Southwest coincidentally changed both legs, you have to make your changes separately). So, if only one leg was changed, the other leg is grayed out when you go to make a change. Also, with this type of change, you won't get a refund if the new flight is actually cheaper and would save you money through a normal change, which was also true when Southwest allowed you to change either leg with this type of change. Other than cancelling the leg you want to reprice and then rebooking at the lower price (which will result in two one-way tickets with different confirmation numbers-not a big deal IMO), I'm not sure how to solve this short of calling Southwest.
I do believe this might be the cause as well the return probably had a schedule change and unfortunately one flaw with the system is if your ok with the new flight you can’t change a flight until you deal with the modified flight.
they need to have a way for you to accept the new flight so you can change the whole reservation as normal.
if you remember what you paid and the cost is lower you could call southwest 800-435-9792 and ask them to reprice the cheaper flight
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