02-24-2022
11:12 AM
02-24-2022
11:12 AM
Southwest used to be my #1 airline. I even got their credit card, but 2 weeks ago my nightmare started. I had a flight on 12/31 from Pensacola to Chicago, and I had to cancel because one of my kids tested positive for covid. Now, I've been trying to book our flights again to go celebrate my grandson's birthday. Since I don't know how to do the ticket credits online, I decided to call customer service. I'm looking on their website the days and prices available. I specifically tell the man the flight and time I wanted to take. He said " sorry, that's not available", my response to him was "how come? Your website says it is". The guy responded to me " then you do it yourself, and hung up the phone. I've been trying to fugure ut down, and now the tickets are double the price I was looking for. There's always that rotten that mess everything uo for the other ones.
... View more