03-12-2022
10:50 AM
My wife and I have taken turns and have now been on hold for over TWO hours to get answers to delayed flights. This is not the first similar experience with SW and after reading the number of complaints on this site, I will be contacting my congressman to have this looked at from a Federal Aviation perspective to see what can be done to force companies like SW who continue to offer poor customer service, or in many cases, no response at all.
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