03-13-2022
06:55 PM
Received cancelled flight on SW text last night, called immediately with a 3 hour wait time, ridiculous. All flights on website were unavailable, and of course I have no idea why they cancelled as the weather advisory was over before my scheduled 7AM flight. Frustrating to say the least, found a flight for Monday, connecting with layover 3PM arriving home by 11:30, grab it since only one available for Monday if not had to wait till Tuesday. Woke up and checked again and now they had a direct flight to NY so I changed it again, no one wants to travel 8 hours when you can be home in 3 right. Called customer service over 4 hours on hold to be told nope sorry you have 1 change at no fee, can't help you. Are you serious, you cancelled my flight, I am just trying to get home on a direct flight as I had originally booked. Sorry can't help, are you serious? Frustrating is not even the word. Any advance on how to get refund or points refunded?
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