03-14-2022
05:32 PM
Very disappointed with the response that we received from customer service about our travel credits. We booked flight for a wedding in 2020 and then COVID hit. We canceled our flights because the wedding was cancelled and no one was flying. Now with the pandemic easing the wedding has been cancelled and we want to use our credits for a flight on October 14th. When we looked at our credits they expire on September 7th. We called customer service and they instructed us to email the Southwest.com customer service to see if we could get a 1 1/2 month extension. The response from customer service was that the funds needed to be used by September 7th (not just purchased) and there is nothing they can do. I have always enjoyed flying southwest, but now that they have taken our funds and will not refund them or extend our credit for a small period of time, I will think twice about ever booking with them in the future.
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