03-16-2022
02:14 AM
03-16-2022
02:14 AM
Southwest is a wonderful company and this exemplified by many of it’s business practices however this policy is idiocy. If I use a $5.26 credit that expires in 2 weeks and spend an additional $500, if I need to cancel or rebook, the entire credit is then set to expire in 2 weeks. They could easily allow different confirm numbers for different amounts with different expirations, as they did before I believe. I venture to guess Southwest corporate accounting or lenders don’t like the millions of dollars in unrealized and undefinable debt that is always hanging out in their system. Although some businesses leverage this type of credit in the system like Starbucks “gift cards” and cash sitting in their app. To those that think this system would not work if you could cancel and rebook with less consequence, it does work, they used to do it, and the other ticket types (Biz Sel. and Anytime) allow this currently. I’m sorry but this policy is horse sh.te Two thumbs down.
... View more
