03-18-2022
04:15 PM
Flying home to San Jose from LAX, sat on plane for an hour on 3-18-2022 for mechanical issues. Then flight was cancelled and moved from 12:30PM to 6:50PM. I do not have 7 hours to waste sitting on my a$$, if I did I would have driven home. When I ask the customer service rep, I was told, " Not my fault sir, that's when they re booked your flight, take it or leave it. Not my problem. " COMPLETELY UNACCEPTABLE. In business, if I spoke to my customers, I wouldn't have a job for very long. What, Southwest, are you going to do to correct this? If not addressed I will never fly on your airline again and I and my company have done so for years.
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