@sw_since_2009 wrote:
I've called in to SW a couple times with this error and they say the only option is to go to the counter at the airport which is a waste of time since I do not check bags. Do you remember what the person from SW support did on the phone?
Earlier in the thread a poster said that he/she simply added the KTN to the traveler profile, and then reprinted the boarding pass which then showed the words "TSA Pre."
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