04-02-2022
12:09 PM
Thank you for your response. However, it’s now been published on the news that it was a system-wide computer issue on their end. Not the weather excuse that they have been lying about.
Yes, all airlines cancel flights, but with SW every single flight I’ve taken in the last year has had a delay or change. Either day of or in advance. Always to a much less desirable schedule. Including flights that I have in 3 weeks to the west side of the country. I have zero confidence we’ll get there as currently planned. As it stands, we now have a connection on the way home and are losing the entirety of our last day because of it.
My primary issue is the lack of assistance in helping us when stranded. On my first call they refused to check other departure locations except MCO. SW flys out of RSW, SRQ, and multiple other locations that they wouldn’t even check because it was outside their “policy”. You’ve got to be kidding me quoting policy when you have left thousands of people in a major bind.
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04-02-2022
01:10 AM
1 Love
What is happening?? Flight canceled tonight at 10:30pm for tomorrow, with no explanation. On hold for 2.5 hours, trying not to fall asleep. Finally got through at 1am, only to be told they couldn’t get us on flights until TUESDAY (4 days later) because everything is booked up. And said that they can only look at the Tampa and Orlando airports for departure…because we were originally out of Tampa and Orlando is the only co-service with Tampa. They fly from many other places in Florida!!! So it’s a policy. AND they CHOSE to cancel our flight…I know it wasn’t full, as there were still tickets available for it earlier today. I’m hearing that they’ve combined flights that were less than 50% occupancy. And now we have 9 people stranded, and we have to be out of our condo in 8 hours. And we’re told we can get a refund or wait four days. UNREAL.
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