I've already done that. The reply I received said they could give me a $150 LUV voucher...which I though was rather pitiful in light of the circumstances.
Also, I'm legally entitled to a refund. This should be a simple issue so saying "some agents are better than others" seems like a pretty weak excuse.
I've already spent hours on this and haven't gotten anything close to a satisfactory response. I'm going to keep trying but my experience so far has not given me confidence in Southwest's customer service. Like I said earlier, this has been the worst experience I've ever had as a customer. If you're reading this and considering flying southwest...don't. They will treat you terribly and not respond to your complaints.
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My wife an I booked a flight with southwest the day after our wedding to travel to our honeymoon.
Towards the end of our reception, i got a text from southwest saying that the flight was cancelled. No options were given for rescheduling or re-booking. Since we were scheduled to fly out early the next day, this caused us to panic and start looking for options. I spent four hours on my wedding night on hold with southwest and was never able to speak with anyone. I never received re-booking information.
Eventually, we were forced to stay in town an extra day and fly out with Delta the following day. Southwest's incompetence cost us a whole day of our honeymoon and about $800 when we had to book another flight and an extra day in a hotel room.
Despite reaching out multiple times to customer service, we have yet to even receive a refund for the cancelled flight. As a customer, I have never been treated so poorly by any company. If someone from Southwest is reading this please make it right.
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