06-03-2022
08:34 AM
Was the agents name Nathan?
some advice:
Payless is owned by the Avis Budget Group. They ripped me off this week as well. You need to send your complaint all the way to the top in order to get them to take any action.
Here is where I sent my complaints:
Jean.Sera@avisbudget.com Robert.Muhs@avisbudget.com SOPLegalHQ@avisbudget.com corporate.compliance@avisbudget.com joe.ferraro@avisbudget.com
Joe Ferraro is the CEO and his executive office responded to my complaint pretty quick. The corporate compliance email up there responded to me within 20 minutes.
make sure you cc: management@sdpayless.com. So they are aware that you’re taking it up the chain. That’s how I got all my money back.
And I agree with you Southwest should not be partnering with these straight up crooks. Never rent from these jerks again.
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