07-04-2022
09:54 PM
07-04-2022
09:54 PM
I think that's the point everyone is missing. Pregnancy can really scramble the brain and as I said, with my son crying so I just wanted to get home at that point. I didn't think to walk around and find someone to report it to because I thought the complaint system online was enough. But again, I fell and hurt my knees so excess walking, with the baby and the bags and my stroller was just out of the question. I was crying, shaking, overwhelmed, it was late, I was afraid. I had so many emotions running through my mind. I'm simply wanting them to reach out about the incident, investigate the situation and for them identify ways to improve the next time. Maybe ask if anyone traveling with a child or if anyone with a handicap thinks they may need help because the steps are very thin and it's dark or go over safety guidelines the way they do the emergency exit row. Idk, something to give more warning of the dangers of using air steps. There was no lighting or anything. You had to be there to understand the chaos. All the passengers that saw me fall were equally shocked at the experience and expressed concerns about the fact that we had little to no direction getting off. No one that I recall speaking to had ever gotten off the back of an aircraft.
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07-04-2022
07:53 PM
07-04-2022
07:53 PM
No one refused to help me because there were no employees there to assist. We literally let ourselves off the plane. Not going to debate if you weren't on the flight. Thanks.
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07-04-2022
01:26 PM
07-04-2022
01:26 PM
No one was around to assist at that time in the morning. One young lady witnessed me fall so if SW looks into who worked that night, they can interview her. Aren't there cameras or something, otherwise? I had no idea where to go for something like that, especially that early in the morning with a screaming child. I emailed the airline immediately though so that should be documentation enough.
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07-04-2022
02:52 AM
07-04-2022
02:52 AM
I recently submitted multiple complaints regarding Southwest flight 1880 from Atlanta to Philadelphia. Firstly, we were delayed nearly 2 hours as we waited for crew members to join the flight. Instead of allowing passengers to sit comfortably inside the airport, they made us wait on the plane which was very uncomfortable. I am pregnant with triplets and was traveling with a 10 month old child. Take off finally came but when we landed in Philadelphia, the door to the plane would not open. Again, we were delayed for about 2 hours at 1 o'clock in the morning, waiting for assistance. Finally, it was decided that we'd need to exit through the back of the plane. I was trembling as I approached the air steps; 2 bags and a small child strapped to my chest... Feeling nervous too because I'm PREGNANT. No one from the air line assisted me off or helped with my bags. Made it down fine. When it came to climbing back into the building via a second set of steps, I fell. Again, no one from the airline helped passengers with their luggage during this emergency evacuation. Being as though I was carrying a small child, you would think they'd have someone watching out or helping... Nope, it was a passenger who helped me off my knees and carried one of my bags up the rest of the stairs. My son was screaming and my knees had cuts all over. The fact that no one from the airline has reached out at this point is absurd. Since the accident, my anxiety has been through the roof especially when it comes to needing to travel again. I'm also experiencing needle-like feelings in my legs and pressure in my lower back; pressure that is outside of the normal, once and a while back pain from being pregnant. I've waited patiently for a response from Southwest but now I am breaking my silence. There were so many worried people on that flight that morning. I hope everyone is recovering but for me, I've had no luck putting this experience behind me.
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