07-18-2022
11:09 PM
Why would a gate agent insist that I have a paper pass for each of my children yesterday at LAS? I had multiple electronic boarding passes. I could have handed my phone to each of my family members. Instead, I was forced to go to the counter, obtain a paper pass for the rest of my family and then board last. My children were not ready to be separated. It this the new Southwest? I have never faced this absurd requirement with any airline including SWA.
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