I've $3236 in unused travel funds. It took Southwest customer relation department 40 days to send me email with luv voucher. According to southwest support, the customer relation sent me voucher on July 13th. However, I haven't received any email from them. I contacted support and they have no way to contact customer relation. I only have 6 months from July 13th to use the funds. And, the customer support can't contact customer relation to resend the voucher.
What a painful experience! Does anyone know better way or workaround to get this resolved?
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