12-13-2022
10:02 AM
@TheMiddleSeat wrote:
You could certainly send Southwest a message using the contact us link at the bottom of this page and provide all the information about your situation, including confirmation numbers for you and CP holder, explain that you know you don't get sequential boarding positions, but are concerned the EBCI did not apply because of the sequential boarding perk (or lack of) overriding the EBCI. If the message got routed to the right person it's possible that it could be looked at as a potential bug.
I did contact them yesterday with the details I provided in my OP, asking for clarification on exactly how I ended up with those boarding positions and this was the response, so nothing specific or new.
The time of purchase and the fare play a role in how boarding positions are distributed, so it is likely that Customers under the same reservation will have consecutive or close boarding positions. However, since all boarding passes are assigned per Passenger, none of our fares or products (including EarlyBird Check-In) guarantees consecutive boarding positions for Customers traveling under the same reservation. While EarlyBird Check-In doesn't guarantee an A boarding position, it improves your seat selection options to help you get your favorite seat. Nevertheless, we regret that you were disappointed.
Interesting point you made re: a possible glitch. Nonetheless, I guess...lesson learned. But I appreciate the suggestions. Although we're not new to SW, we're new to the CP world and I couldn't find anything here or in SW policies speaking to our particular situation.
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12-13-2022
09:52 AM
@DancingDavidE wrote:
@emermanm1 wrote:
Also, yes, we definitely verified that it was on the boarding pass.
I can only speculate that there was a huge amount of A-listers, or were you going to a meeting or convention where a lot of people from your origination would have also bought tickets way in advance?
The flight was BWI-NAS during Thanksgiving week, Saturday to Saturday, so anecdotally, I'd say that it was more family holiday travel, but that's just a guess.
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12-12-2022
08:02 PM
Also, yes, we definitely verified that it was on the boarding pass.
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12-12-2022
08:01 PM
Thanks for your comments- to answer your questions- we purchased both tickets, as well as EBCI all at the same time, June 16, for flights on Nov. 19 and 26. Which I believe was fairly immediately upon the flights opening up. No changes were made to the reservations in the intervening months.
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12-12-2022
07:26 PM
Recently, I flew on a companion pass with my Business Select husband. We purchased EBCI for me the day we purchased the ticket, which was the same day that flight opened up. For inbound and outbound flights, he was in the A group, but I got B50 and C5. In fact, the return flight when I had C5, the fight wasn't full and there were only 5 people boarding behind me, so my ECBI made me among the very last to board. I tried reaching out to CS but received a non-answer, only suggesting that I use Upgraded Boarding instead to guarantee positions. Can anyone shed some light on exactly what process determined my boarding position? In the future, I'm not going to spend the $50 on a benefit that I don't get.
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