08-09-2022
06:47 PM
08-09-2022
06:47 PM
Not sure why you you're running interference for SWA against their customer base, but I have some ideas. Anyway, it's been 47+ days. Thanks for playing.
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08-09-2022
06:40 PM
08-09-2022
06:40 PM
The airline has employees that use this message board. They can reply right here, as I had requested in my original post. Thanks for the advice though. I have contacted the airline 6 times already and have gotten 6 different answers. I am hoping this forum will give my issue higher visibility, so that 1) the general public can see it, and 2) someone from SWA responds to my post. I do hope you're compensated well for running interference on Southwest's customers, though.
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08-09-2022
06:18 PM
08-09-2022
06:18 PM
Your response is not a solution. Thanks for posting though. Hopefully Southwest pays you well.
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08-09-2022
06:16 PM
08-09-2022
06:16 PM
Per my last conversation with customer service, I would have my voucher by day 45 (yesterday). Southwest has continually dropped the ball, and unless you're an employee of the airline, I don't consider your post a solution, but rather an evasion of helping a really frustrated customer.
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08-09-2022
05:49 PM
08-09-2022
05:49 PM
Hi,
I applied to convert expiring travel credits into a voucher for approximately $237 on June 23rd, 2022. The customer service rep indicated that the voucher could take up to 45 business days to process, but more likely 1-2 weeks. Fast forward to today, 6 weeks later, and no two customer service representatives can give me a straight answer on when I will be receiving the voucher, which apparently is "processing" on Southwest's end. The last time I spoke to someone, they said that they could "re-send the conversion back to the queue," meaning going to the back of the line. This is ridiculous, since I've been waiting for the voucher to be sent so that I can book my next flight, which has already gone up in price. Long story short, I used to be a big fan of Southwest Airlines due to their customer service, but no more. If there is anyone from the company that can please help me out, I would appreciate it.
Thanks,
NK
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08-09-2022
05:48 PM
Hi,
I applied to convert expiring travel credits into a voucher for approximately $237 on June 23rd, 2022. The customer service rep indicated that the voucher could take up to 45 business days to process, but more likely 1-2 weeks. Fast forward to today, 6 weeks later, and no two customer service representatives can give me a straight answer on when I will be receiving the voucher, which apparently is "processing" on Southwest's end. The last time I spoke to someone, they said that they could "re-send the conversion back to the queue," meaning going to the back of the line. This is ridiculous, since I've been waiting for the voucher to be sent so that I can book my next flight, which has already gone up in price. Long story short, I used to be a big fan of Southwest Airlines due to their customer service, but no more. If there is anyone from the company that can please help me out, I would appreciate it.
Thanks,
NK
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