I preboard on every flight. It is my right under ADA.
As far as the whole family, a preboard person can take with them one companion. When the whole family with kids wants to preboard, the question is what do they do with the kids when they aren't on the plane?
If they are able to keep up with the kids, then they don't need to preboard.
Next time, request a wheelchair and you will be first on and off the plane. I just watched a family abuse the preboard policy on the way from Los Cabos MX to Houston. They probably were awake all night trying to rig the preboard rules so that they could all get the front rows.
Next time, I'm requesting a wheelchair to get on ahead of these people.
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