Southwest Airlines Community

This is another sensational story that is not based upon facts, but emotion only. ... View more

The point was that the survey still comes up, so maybe the forum will survive.  However, you're so ready to pounce, you can't consider any other approach.   You don't like it when someone with a different perspective comes here and voices their views.  Incidentally, with my style of leadership and troubleshooting I've become quite wealthy.     So while you call me a troll, I look at my retirement savings and current financial situation and smile.     Maybe you can find another board where everything that you say becomes the final word with no questions asked.  Then you'll be happy. ... View more

Look what popped up when I opened this thread.     ... View more

There is no such thing as an "unsecure" area at an airport.  I'm not sure what your 16 year old son would be "scared" about, either.     You got removed from a flight for a reason.  Before you boarded, you were at the airport.  I am not buying these stores about people being tossed off flights for no reason.  You did something and there were consequences.   Your story has a lot of drama, but no facts. ... View more

The employees of Southwest are likely afraid to speak out their views.  It appears that Southwest is like a communist government, do what I say to do and learn to like it.  Sad. ... View more

There is a phenomenon on Southwest often referred to as "the miracle of flight".  People are healed during flight, no reason for any type of wheelchair assistance after landing. ... View more

Maybe it isn't being shut down?  Seems like it still works.   Unlike Southwest in general and their mis-management. ... View more

Don't forget, I have two MBAs as well.  If that makes me an idiot, count me in.   You, on the other hand, were averse to change.   ... View more

Seems to be working this morning.  I wonder if some of those mis-managers at Southwest changed their mind about silencing the customer base? ... View more

We didn't always agree but who does?   Southwest's mis-management is disabling this board to silence those that do not like the coming changes - it is that simple.   I won't be flying Southwest anymore once I use my last LUV voucher and sweep the rest of my points.   Nuts to Southwest. ... View more

Dispute the charge on your credit card. ... View more

I'm going back to flying Delta. ... View more

I get tired of people trying to take oversized items on planes.  it slows down the boarding process and is a vast inconvenience to other passengers.   My recommendation is that you totally BAN anything that is larger than the standard carry on item.  Ship it if it is that important. ... View more

There is nothing in Montgomery AL.  It is an old, burned out town.  If it wasn't for the fact that the State's Capital is there, it would be a ghost town.     Southwest will not be flying to Montgomery AL or Knoxville TN. ... View more

The current mis-management of Southwest is about to change.   ... View more

The US Department of Labor will evaluate the posting to see if it is enforceable and fair.  This is the agency to voice a complaint to and I encourage the OP to do so.   If you think it is dumb, then keep thinking that way. ... View more

Write a letter to this week's CEO of Southwest,  Do so quickly as I suspect mis-management is about to change.   Demand a LUV voucher for the behavior.  When Southwest starts paying out vouchers, behavior will change. ... View more

Contact Southwest and demand a refund for your premium boarding position.  Preboard passengers are allowed ONE, I repeat ONE companion to board the plane.  If the gate agent allowed an entire posse to board, then the gate agent needs to be terminated.   Again, demand a refund.  When enough refunds are given, rules will be followed. ... View more

Even though none of the management at Southwest is saying this, the reason for the assigned seating is to address the abuse with preboarding.  Southwest management (or mis-management as it were) is not going to come out with anything adverse about preboarding due to fear of public reaction from disabled passengers.   People are not happy about paying extra for Early Bird Check In, Business Select and earning A-list only to watch 28 people get on the plane ahead of them with Wanna Get Away fares.  So, instead of saying what I just said, they repackage the decision around a survey which is a distraction from the real issue of preboard abuse.     ... View more

I believe that the number one reason that Southwest is going for assigned seats is the abuse of the preboard system.  The number of preboards is so far above the average count for other airlines that there MUST be a root cause.   Because a preboard has the best selection of seats AND you can be first in line for seating by buying the lowest cost fare, you have the abuse.   Pre-board pre-board over the ocean blue...You paid for Business Select and I got on board ahead of you... ... View more

I've been telling Southwest for two years to sell tickets priced based upon the boarding position.  Yes, preboard would still go first but you'd have to at least buy based upon the boarding position.   Now they have a mess and my guess is that they will be gobbled up and become part of another airline.     ... View more

All of this would have been avoided if Southwest would have tossed people off the plane who tried to save seats.  No one would save a seat again.  Instead, they allow people to abuse the open seating and tell one customer that there is no policy yet tell another that saving seats is forbidden.   Southwest brought this on themselves.  Herb would have tossed them off the plane and tossed a refund check in their wake.  Who needs customers who are nothing but trouble?   Ye reap what ye sew.... ... View more

You mean songs like this...   Pre board pre board over the ocean blue....you paid for Business Select and I got to board ahead of you..... ... View more

People will continue to preboard to take up all of that nice overhead bin space before others get on the plane.   Pre board pre board over the ocean blue.... ... View more

I warned everyone about Southwest's financial position after   THE HOLIDAY DISASTER   and took a lot of flak over posting.   I see chickens now coming home to roost. ... View more

You should have reported the incident to the flight attendant.  Coming here is an interesting story, but the solution was on the plane. ... View more

Hooray!  I've been a proponent of throwing passengers off the flight for saving seats.  I also proposed a boarding announcement to discourage the practice.  If someone saves a seat, they get removed and get a refund of their fare.     We cannot allow a few people to jeopardize the experience of others.  Let them fly another airline. ... View more

You qualified for family boarding since you had a child under the age of 7.  You should have paid attention to the boarding announcements, which apparently you did not.   While Southwest could have done better, you started this whole chain of events by not listening to the boarding announcements. ... View more

This is the gate agent's fault.  I am in favor of FIRING GATE AGENTS ON THE SPOT who do not enforce the size, type and count limits.     This was a problem in Orlando until I wrote to the CEO and provided video of these practices.  They have cracked down significantly so that everyone has a better flight experience.     ... View more