08-21-2022
01:00 PM
08-21-2022
01:00 PM
We were supposed to fly out yesterday morning at 5:40am, to Atlanta, then to Orlando. they delayed the flight until 6:30am. The gentleman at the front desk made an announcement that they were waiting on the maintenance man to sign a paper and we could go! That was at 6:10am. Literally 5 minutes later, we get an update that the flight was delayed until 7:30. Still ok for us because we were going to make our destination in time. THEN, we get an email at 736am stating that the CANCELED the Orlando flight! No announcement was made, nothing! We panic and go up to the customer service area which was now PACKED! They then decided to start boarding the flight while people were still scrambling to get their flights in order. We needed to be in Orlando by 2pm at the latest to make it to our port for our cruise that left at 3pm. They scheduled us on a flight at 540pm and wouldn’t have made it to Orlando until 8pm. Obviously way out of the time limit. When we FINALLY make it up to customer service the lady responded and said “try your luck in Atlanta or with a different airline”! Like zero care at all!! Let’s not forget to mention that our bags were STILL on the plane so even if we made it we would of had to wait for our bags and scramble to find another flight, check our bags, go through security, and make the only other flight out of delta at 1040 (paying almost 1600 for this flight) when the southwest flight would have landed at 940am! There would have been NO TIME!! Not only did they cancel our flight, but essentially ruined our trip and we had to cancel!! Southwest OWES us!! And I WOULD NEVER RECOMMEND FLYING WITH THEM! They should have tried harder to help us and they couldn’t have cared less!! They weren’t helpful, they just said “oh well, sorry”
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We were supposed to fly out yesterday morning at 5:40am, to Atlanta, then to Orlando. they delayed the flight until 6:30am. The gentleman at the front desk made an announcement that they were waiting on the maintenance man to sign a paper and we could go! That was at 6:10am. Literally 5 minutes later, we get an update that the flight was delayed until 7:30. Still ok for us because we were going to make our destination in time. THEN, we get an email at 736am stating that the CANCELED the Orlando flight! No announcement was made, nothing! We panic and go up to the customer service area which was now PACKED! They then decided to start boarding the flight while people were still scrambling to get their flights in order. We needed to be in Orlando by 2pm at the latest to make it to our port for our cruise that left at 3pm. They scheduled us on a flight at 540pm and wouldn’t have made it to Orlando until 8pm. Obviously way out of the time limit. When we FINALLY make it up to customer service the lady responded and said “try your luck in Atlanta or with a different airline”! Like zero care at all!! Let’s not forget to mention that our bags were STILL on the plane so even if we made it we would of had to wait for our bags and scramble to find another flight, check our bags, go through security, and make the only other flight out of delta at 1040 (paying almost 1600 for this flight) when the southwest flight would have landed at 940am! There would have been NO TIME!! Not only did they cancel our flight, but essentially ruined our trip and we had to cancel!! Southwest OWES us!! And I WOULD NEVER RECOMMEND FLYING WITH THEM! They should have tried harder to help us and they couldn’t have cared less!!
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