Southwest Airlines Community

I am dealing with this right now for my hotel stay this Friday. The hotel has my reservation which is reassuring, but if I don't get the 10k points I paid for then this was all for nothing.   What ended up happening with your points? The hotel said my reservation did not come through Booking.com either..  ... View more

As a loyal SW RR and Visa member, I am in disbelief with the terrible partnership with booking.com. To the point I joined this community to try and find any solution.   Made a reservation via SW hotels to earn 10k points, was never sent a confirmation email with my number and PIN so can't get ahold of anyone at Booking.com/888-850-3958 (remember that number how many times I've tried it) to help me yet I have a pending charge on my SW Visa for $692. Hotel does have a reservation under my name and date but it wasn't even made from Booking.com.   What ever ended up happening to you? Did you get your reward points? ... View more

I am currently living through this same headache- pending charge on my Southwest Visa but no confirmation email. This is my first time using Southwest Hotels/Booking.com and I don't plan to use it again, Booking.com is a terrible partner.    What ended up happening with your reservation and points? The hotel has a reservation under my name and the same dates but booking.com has nothing under my email? I am supposed to earn 10k points because I paid extra...  ... View more