Same Problem! Am unable to get any help because I don't have my confirmation number and pin and the website will NOT re-email this to me, I have tried a hundred times. Email support is absolutely worthless and I will NEVER BOOK ANOTHER HOTEL THROUGH SW OR BOOKING.COM. How can a business be so stinking worthless!!!!!????
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As a loyal SW RR and Visa member, I am in disbelief with the terrible partnership with booking.com. To the point I joined this community to try and find any solution.
Made a reservation via SW hotels to earn 10k points, was never sent a confirmation email with my number and PIN so can't get ahold of anyone at Booking.com/888-850-3958 (remember that number how many times I've tried it) to help me yet I have a pending charge on my SW Visa for $692. Hotel does have a reservation under my name and date but it wasn't even made from Booking.com.
What ever ended up happening to you? Did you get your reward points?
If your credit card is showing the charge is "pending" and has been that way for a while,
then you really do not yet have a real reservation. Merchants send "pending" charges to be sure that the payment method will really work. "Pending" charges only become "real" charges
once a reservation is consummated.
If the charge still shows up as "pending," it will simply disappear from your account in less than a week.
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