10-14-2022
05:26 PM
10-14-2022
05:26 PM
I have called Southwest because on Sept. 7, 2022, 2 tickets were from Houston to Sacramento were purchased by 2 strangers. They open a cased and it has been over a month. As you can see I have the reservation number. I recently tried to book a flight with my points and two preferred reward members I didn't know were on my account - dont know if these are the folks that booked the ticket and also a new default number phone number but I believe those were the passenger names on the reservation. I am not sure why it is taking so long to reinstate my points. I am a Chase Southwest Visa card holder but if I can't use the points it is pointless. Please help me get this resolved!
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