11-15-2022
08:57 AM
11-15-2022
08:57 AM
According to SWA policy, "If a Customer with a disability simply needs a little extra time to board, we will permit the Customer to board before Family Boarding, between the “A” and “B” groups."
This policy has not been followed at all as far as I can tell. I certainly have sympathy for those that have special accommodations for health or other challenges. However, SWA is the only airline I'm aware of where gate-agents seat pre-boards ahead of their priority, loyalty program, or extra-paying customers, in front of all the A1-A15's. This seems contrary to their own policy. And, it seems, a disproportionate number of passengers are taking advantage of this loophole.
I commend SWA for their accommodation of those with disabilities, however, since valid need-based pre-boards do not seem to be appropriately verified, I have decided to leave this craziness in favor of other airlines. I will use my accumulated points on SWA to depletion when it's convenient, but otherwise I've shifted my business to other airlines who actually follow their stated boarding procedures.
I consider jetblue to have better equipment, better seating options, respect for loyal customers in their boarding procedures, unlimited inflight wifi and messaging, and an overall better and much less stressful experience where I and my traveling companions can sit in comfort...TOGETHER.
Thank you SWA for showing me how not to treat your loyal customers.
... View more