I registered and purchased a ticket in September for a promotional offer. Here are the conditions as listed in the offer:
If you are registered and purchased a round trip or two one-way flights by 9/8/2022, for travel by 11/17/2022, you’re on your way to promotional Companion Pass good from 1/4/2023 – 3/4/2023.
I purchased my tickets by 9/8/2022
I flew a roundrtip from Lubbock to Minneapolis from 11/9/2022 to 11/11/2022
Two agents I spoke to said the link for making the companion fare booking will be sent within 10 days of completing the travel, this would be 11/21/2022.
The third agent said the link would only be sent my 01/4/2023.
This means I can't make my booking till January.
Not only is this misinformation on the part of the agents it means that southwest wants me to pay higher fares by booking in January. This is completely unacceptable.
Had I known this, I would have chosen another airlines for my Minneapolis trip.
Either provide correct information to your customer service representatives or stop issuing promotional offers which mislead customers.
And please send me the link to the companion fare today as mentioned by your agents. Anything else indicates Southwest is misleading and misinforming customers.
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