Yea I’m pretty sure this is what’s happening! I had a connecting flight JAX to BWI to Norfolk and my flight got cancelled as soon as I landed at bwi… my family scrambled and my grandparents got out of bed drove an hour to pick me up waited another hour for my baggage all for some bs bc they lost it!! Then I get a text saying my flight had been rebooked for this morning! Made my mom drive an hour to Norfolk this morning to get my bags bc they told her it’d be there this morning and now they have no clue where it is and I can’t even get through to customer service on ANY number I’ve found they all hang up on you before you get a real person!
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