Southwest Airlines Community

My sons flight got cancelled after being delayed for 6 hours. He was supposed to fly out of Chicago to Dallas. Where do I search for his bag ? Chicago airport or Dallas airport ?  ... View more

My 16 year old son had a flight from Dallas to Chicago on Thursday the 22nd on December at 1 pm that got cancelled  which I understand was due to the storm. I was lucky enough to be able to rebook him for the same day at the later time so he made it home for Xmas after being delayed at the airport for about 3 hours. He was supposed to leave on the 25th of December at 5pm. We got to the airport on time yesterday even though upon checking it said that the flight is slightly delayed. I stayed with him for as long as I could but had to leave him as I have two more kids that are home including a newborn. His flight kept delaying from original time of take off at 5pm all the way to 1:15 am. After that they just cancelled it. I’m furious. He is a kid that spent over 6 hours on the airport by himself and still didn’t fly out. He was supposed to leave tomorrow from Dallas to Miami for New Years and now he won’t be able to. I just booked him on American Airlines flight for tomorrow and paid 983.00 for one way ticket. Southwest doesn’t have an available flight till Friday and he can’t wait that long. What kind of compensation can I get ? I’ve been flying with southwest for the longest, have their credit card and never had an issue like that ! I’m just so mad that he could of spent more time with us at home instead of being stuck on the airport and getting cancelled out anyways! ... View more