Southwest Airlines Community

I filed the claim with sw for missing bag and it was delivered tot he door few days ago    ... View more

sorry to hear this is happening to your son.   Airlines hate to cancel flights. The process alienates passengers, makes a mess of airline operations and costs the airline lots of money.   That means that airlines keep delaying flights with the hope that they eventually get out. Sometimes they delay and delay and delay and then finally give up and cancel when it finally becomes obvious the flight has no chance of getting out. That is apparently what happened in your son's case. It's happened to me more than once and it is maddening as hell. I've slept in airports more than  once because of this.   1) Verify that Southwest rebooked your son. If so, and your son is not going to take the flight, cancel the thing and request a refund. Alternatively, Southwest will allow a no cost change to any other flight with seat availability between the same two cities. Since people cancel flights all the time, seats might be available now that were not available 10 minutes ago.   2) Complain directly to the airline. Use the contact us link below to begin that process. You are likely to get a travel voucher good for future travel $100 or $200. ... View more