Southwest Airlines Community

I've submitted my claims through the link mentioned for both of my flights and have only gotten a confirmation that the requests were recorded. As you mentioned, I went through the SW app for my cancelled flight, and it gave me a travel credit immediately, but I want the refund on my credit card. I didn't want to wait to take action on the cancelled flight in the app since I wasn't sure what would happen if I did nothing... Based on other posts online, if our flight was cancelled, we are eligible for a refund to the original form of payment, so I'm also using https://support.southwest.com/email-us/s/ and selecting Customer Service to request full refunds for both of my flights (providing dollar amount and flight confirmation numbers) and also attaching all receipts for my additional costs related to the travel disruptions the last couple days (I resorted to Greyhound to get home). All of my costs should be "reasonable" as they cite on their website for reimbursements. ... View more

YEP!!  HUGE day for my family this week and a funeral - can't go to both - now - SW keeps ruining important times for my family. ... View more

Nice write-up.  SW has experienced multiple different issues over the pandemic  causing similar issues- pilots sick and computers down summer 2021.  They have had plenty of time to get the act together. This was the worse I have ever seen.  APP and website sending back messages everything you do, text messages nearly 10 hours after flight was cancelled, on hold over 6 hours SW disconnected the call, and then another over 10 hours waiting on hold again  and just no resolution when you did talk to someone.  No flights for days.  And during all this - SW decides to convert the phone system too last week busiest travel week and a storm - talk about not thinking about best time to implement a huge change. NO option for A-listers on the customer service line like there normally is.     COMPLETE UTTER MELTDOWN SOUTHWEST   ... View more

I CHECKED IN AT THE 24 HOUR MARK LAST NIGHT 12/25 AT 5:15 PM - NO ISSUES - THEN ABOTU 7:30 PM I GO BACK TO VERIFY TIME TO GET AN IDEA WHAT TIME TO LEAVE TODAY 12/26 TO HEAD TO AIRPORT SAYS THE FLIGHT WAS CANCELLED - NO TEXT NO EMAIL NOTHING - 2:30 AM I GET TEXTS FOR EACH PERSON IN GROUP FLIGHT CANCELLED CLICK HERE - GO TO LINK SAYS SW REBOOKED US ON A DIFFERENT FLIGHT BUT GIVES NO INFO - I HAD BEEN ON HOLD OVER 6 HOURS WHEN I FIRST NOTICED THE CANCELLATION LAST NIGHT GET DISCONNNECTED START BACK OVER WITH 3 PHONES CALLING - FINALLY AFTER 10 HOURS SOMEONE ANSWERS - NO HELP NOT REBOOKED LIKE MESSAGE SAYS - NOT HELP WHATSOEVER TELLS ME I HAVE TO GIVE CITIES AROUND THE AIRPORTS BOTH ENDS TO FIND SOMETHING THAT MIGHT WORK -  ALSO HUGE - WHEN YOU CALL IN THEY CHANGED THE PHONE SYSTEM NO OPTION FOR A LISTERS TO GO INTO - FURIOUS!!!! - SW REP TELLS ME THAT THERE IS A NEW # FOR A-LISTERS SHOULD HAVE GOT AN EMAIL - NOPE DIDN'T GET ONE TELLS ME MY FLIGHT WAS CANCELLED DUE TO AIR TRAFFIC CONTROL, DENVER THE MIDDLE OF OUR FLIGHT - DENVER HAVING ISSUES FROM STORM LAST WEEK INCLUDING GAS, AND THERE IS A PILOT AND CREW ISSUE ALL OVER THE COUNTRY - BS!!   SYSTEM ON THE APP AND THE WEBSITE CONTINUALLY CRASHING - SENDING LONG ERROR MESSAGES - WHATEVER PARAMETERS YOU PUT IN  - IT COMES BACK WITH SOMETHING ELSE -  ... View more