Southwest Airlines Community

I've submitted my claims through the link mentioned for both of my flights and have only gotten a confirmation that the requests were recorded. As you mentioned, I went through the SW app for my cancelled flight, and it gave me a travel credit immediately, but I want the refund on my credit card. I didn't want to wait to take action on the cancelled flight in the app since I wasn't sure what would happen if I did nothing... Based on other posts online, if our flight was cancelled, we are eligible for a refund to the original form of payment, so I'm also using https://support.southwest.com/email-us/s/ and selecting Customer Service to request full refunds for both of my flights (providing dollar amount and flight confirmation numbers) and also attaching all receipts for my additional costs related to the travel disruptions the last couple days (I resorted to Greyhound to get home). All of my costs should be "reasonable" as they cite on their website for reimbursements. ... View more

Your daughter got lucky, she still got to her destination. My mom and I got rebooked when the check-in agents couldn't get customers' bags checked in in a timely manner the morning of my flight (despite getting there 2 hours early). A bunch of people missed their flights and got rebooked. We ended up with a flight that had a connection and Southwest cancelled the second leg to our final destination. Bought tickets out of pocket. And then our flight home was cancelled to...ugh. I would report the lost bag here and also attach receipts for what your daughter spent on clothing. Supposedly, Southwest will reimburse for costs within reason: https://support.southwest.com/email-us/s/. I'm using this to request reimbursements for my costs as well...not sure how long it'll take to get the reimbursements since they're going to get thousands of requests, so we'll see... ... View more

Good luck with your flights. I had a similar issue on the 24th. The agents checking in bags the morning of my flight were moving too slowly and couldn't get everyone's bags checked in despite folks getting lined up for bags 2 hours before departure. I went outside to wait in freezing cold when the line inside the airport wasn't moving. Got near the front only to hear other say they had to be rebooked because it was less than 45min prior to the flight. Got rebooked and got to the layover stop only to see the second leg cancelled. I asked for the refund for my first trip to PHL so I could go to the ticket counter to ask around at other airlines for a flight to PHL, but there was a misunderstanding and the counter agent cancelled our whole reservation. We saw this as we were buying tix to PHL and I had to buy two one-way tix home from PHL on the fly at a steep price...now that flight is cancelled too (tomorrow the 28th). This whole trip has been a huge headache... I guess you should just leave your reservations as is and keep checking the app to see if the return flight is still good. Don't cancel the reservation cuz otherwise you'll get a travel credit to your SW account for what you spent on the flights and then have to rebook new tix (based on what I've experienced). ... View more