12-27-2022
06:04 PM
An historic event and an epic Corporate failure. Something that will be written about and diagnosed in business journals for some time. Hopefully, SW leadership has the fortitude to enable a "lessons learned" and implement the required corrective actions.
I suspect, like many major companies today, they have been distracted from their core mission and have involved themselves in unnecessary debates, politics and trying to appease others (think Disney for example) while losing sight of why they are in the airline business and that is: To get people from one place to another in the most efficient and cost effective manner with the highest standards of customer service.
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