Southwest Airlines Community

I've submitted my claims through the link mentioned for both of my flights and have only gotten a confirmation that the requests were recorded. As you mentioned, I went through the SW app for my cancelled flight, and it gave me a travel credit immediately, but I want the refund on my credit card. I didn't want to wait to take action on the cancelled flight in the app since I wasn't sure what would happen if I did nothing... Based on other posts online, if our flight was cancelled, we are eligible for a refund to the original form of payment, so I'm also using https://support.southwest.com/email-us/s/ and selecting Customer Service to request full refunds for both of my flights (providing dollar amount and flight confirmation numbers) and also attaching all receipts for my additional costs related to the travel disruptions the last couple days (I resorted to Greyhound to get home). All of my costs should be "reasonable" as they cite on their website for reimbursements. ... View more

Your daughter got lucky, she still got to her destination. My mom and I got rebooked when the check-in agents couldn't get customers' bags checked in in a timely manner the morning of my flight (despite getting there 2 hours early). A bunch of people missed their flights and got rebooked. We ended up with a flight that had a connection and Southwest cancelled the second leg to our final destination. Bought tickets out of pocket. And then our flight home was cancelled to...ugh. I would report the lost bag here and also attach receipts for what your daughter spent on clothing. Supposedly, Southwest will reimburse for costs within reason: https://support.southwest.com/email-us/s/. I'm using this to request reimbursements for my costs as well...not sure how long it'll take to get the reimbursements since they're going to get thousands of requests, so we'll see... ... View more

Just to update in case it helps someone.   I called the 855-234-5234 number tonight instead of the 800 number and my wait time was only 44 minutes!! I was able to confirm that I would get a refund for the outgoing portion of our flight and keep the return flight.  (Website was showing all day that the outgoing flight was still happening even though the flight was indeed cancelled) The new itinerary was sent to me and I was told that the refund would be processed within 5-7 business days.   The other good thing is that it turned out that the outgoing flights were the pricier of the flights and so, after the refund, the additional cost for our 3 nonstop flights out of DFW on American is only about $400 total which isn't too bad. And I do plan on submitting a request for reimbursement though from Southwest because that is a lot of money for us and not having the extra money is why we haven't had a family vacation in close to 10 years when my son was just a wee baby. I also feel blessed that we were able to get this handled from home since we were notified about 36 hours before our flight got cancelled. Thankful for the small blessings. ... View more