09-18-2023
12:12 PM
09-18-2023
12:12 PM
@jbailey5280 wrote:
For the second time in just over a month, Southwest has charged me for a booking then not sent a confirmation email and has refused to release the pending charge. The first scenario took 7 days to refund and only because Bank of America canceled the transaction due to no response from SWA.
This forum has dozens of posts about this exact issue - try to use Apple Pay, Southwest says there was an error but charges you anyway. Both time representatives have said it is on my bank to cancel. Rep from BofA have confirmed - on the phone and in person - that is 100% false. Knowingly disseminating false financial info is fraud.
SWA is a publicly traded, multi billion dollar company. How could you have such a basic issue and literally zero response plan. Do they even read these forums? I’ve not seen a single SWA employee reply to a single post.
FIX YOUR SYSTEM, STOP HOLDING MONEY FROM FAILURES IN YOUR SYSTEM, and for the love of god give your customer service reps SOME sort of info or tools to resolve this. Like all others have said, will not be flying SWA after this trip.
I can answer part of your question: this is primarily a customer to customer forum, so no the Southwest ticketing people are not reading your posts - you should use Contact Southwest Customer Service to reach Southwest directly.
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