03-01-2023
02:55 PM
SW may seem nice but the system is so corrupt it’s actually funny. i purchased a ticket from sacramento to houston and got charged 464 but got an error message and called customer service. SW customer service is basically just random people sitting on a phone with you with no tools to help you just to sit there and say “ohh i’m so sorry that happened to you” with no resolution at all. not even credits for my next flight. now i’m paying double the cost because the rate went up within a day and me waiting 30 minutes on the phone just for them to tell me basically you’re on your own, don’t use apple pay next time. ABSOLUTELY the worst customer service i’ve ever experienced and the fact that this is a common issue resolves how trash SW really is. the fact that i’m this disappointed to even get on here and type this out, which i never do, proves how frustrating this could be
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