03-07-2023
02:08 PM
03-07-2023
02:08 PM
I await those changes with great anticipation!
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"is now charged per flight" as you point out. To me a flight consists of going from one point to another under one flight number on the same plane for the entire trip.
I did not expect the $8 to cover my entire "reservation" which did consist of an additional connection later for which I DID have to change planes and the flight number also changed. However, I did expect it to cover one flight with one flight number regardless of the fact that it had a short stop in Houston. It was still one flight Ft. Lauderdale to Las Vegas and had one flight number that did not change when we left Huston. I will, however make my point with Southwest as you suggest
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Yesterday I had a flight from Ft. Lauderdale to Las Vegas where I got a connection to Burbank. The flight from Ft. Lauderdale stopped briefly in Houston before continuing on to Las Vegas. I purchased internet for $8 after taking off from Ft. Lauderdale on that leg of the trip since I had heard you could no longer purchase for the entire day, thinking that the flight would be my longest of the day, so that would be the best part to buy the internet. The flight, even though it had a stop in Houston, was the same plane, and the same numbered flight to Las Vegas…in my case, all the same flight. Much to my surprise, my internet was turned off in Houston and I no longer had access for the rest of the flight….which was the longest leg of the day. Does this mean that if I purchase a ticket for a flight that has two stops where I do not change planes or flight numbers, I will need to purchase $8 internet three times before I get to my destination? Oh, and then if I make a connection to another flight, I would need to purchase internet a forth time??? This seems a bit ridiculous and definitely not customer friendly.
Seems to me that with all the bad publicity Southwest has gotten lately, fixing this problem might be a good move.
Nancy Eckels
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