04-01-2023
07:48 PM
04-01-2023
07:48 PM
I sincerely appreciate your advice and will give this a try. My "companion" has surgery planned in mid-June and we were hoping to do some traveling before then. Fingers crossed for a positive resolution. Thanks again.
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04-01-2023
07:06 PM
04-01-2023
07:06 PM
Thanks for your constructive replies. The Southwest customer service agents who I spoke with checked the fine print on the Companion Pass offer and confirmed that if Southwest cancelled the flight (and not me), then I should still qualify for the offer. This is why they filed multiple, expedited cases with Customer Relations. I was sympathetic at first because of Southwest's meltdown during the holiday travel season, but it's been almost three months since I raised the issue and I've received zero communication from Southwest (other than the daily promotional offers). As you suggested above, the voucher may be the best I can hope for at this point, and I'll persist until this is resolved.
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04-01-2023
02:39 PM
04-01-2023
02:39 PM
I appreciate your perspective, but don't see how this is a "solution" to the issue. Every Southwest customer service agent that I've spoken with indicated that Southwest should have honored the promotion because Southwest cancelled and rebooked the return flight. If Southwest's systems are not set up to grant a Companion Pass for another two-month time period, then they should refund the original ticket, which was purchased solely for the purpose of obtaining the Companion Pass. It's unconscionable for Southwest to ignore the issue and bar customers from communicating with its Customer Relations department. I'm hoping that one of the forum members has a suggestion for reaching a decision maker at Southwest.
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03-31-2023
10:13 AM
03-31-2023
10:13 AM
I registered for the SW Companion Pass promotion on 9/8/22 and booked a round-trip SW flight from 11/13/22 to 11/17/22, meeting the requirements of the promotion. Southwest cancelled my return flight due to weather and booked me on an equivalent flight the next day (11/18/22). However, the Companion Pass for 1/4/23 to 3/4/23 was never issued. I filed "escalated cases" on 1/4/23, 1/13/23, 2/1/23, and 2/15/23 (and made follow-up calls on 1/25/23, 1/8/23, 3/1/23, and 3/8/23), but have never received an email or phone call back from SW Customer Relations. I was told by the customer service representative that there is no way to directly contact Customer Relations, as they stopped accepting outside calls during Covid. Are there any suggestions for next steps?
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