04-10-2023
07:52 AM
04-10-2023
07:52 AM
Gotcha. Thank you for clarifying and thank you for the help. Truly appreciate the quick responses!
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04-10-2023
07:39 AM
04-10-2023
07:39 AM
Thank you. That was my reasoning for the post. I just wanted to see if it was happening to others. The SW rep I had spoken with seemed just as confused as I was and couldn’t really answer my questions. I now know that a delay can happen.
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04-10-2023
07:37 AM
04-10-2023
07:37 AM
Thank you. I was so excited to see the points post this morning! Just to clarify, I have been nothing but polite when I’ve spoken with anyone- wasn’t causing a dispute. Was simply looking for answers since it seemed out of the norm and no one could give me clear answers. Appreciate the helpful responses I received on this forum!
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04-09-2023
09:56 PM
04-09-2023
09:56 PM
Thank you for your response!. That is the impression I’m getting as well about the people I’ve spoken with. 😞
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04-09-2023
09:22 PM
I have a SW credit card and points ALWAYS post to my account the day after my statement posts - on the 5th. Of course the one month that I am actually supposed to earn the companion pass, they don’t post. I called Chase and they said they have already posted them on their end and I would need to contact Southwest. I called SW and the rep sounded pretty clueless but said it could take 3-5 business days. Tomorrow will be business day 5. Before I call them back tomorrow, curious if anyone else is having this issue this month? I’m getting stressed because I need it for a flight next weekend and I’ve been counting on earning the pass.
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