I was a 20 year loyal customer, no more! my flight home in 2 days will be my last w southwest. After southwest cancelled my flight for myself,wife and 2 young children,now my vacation is going to cost me another $2000 because they would not get me on a flight sooner then 2 days from now..so 2 more nights in a hotel, 2 days rental car, food and drink. I was told by customer service I’m on my own.. I contacted corporate 2x and was told they would call me back and I have yet to receive that call.. the way southwest treats it’s customers is atrocious! This is not the first time I’ve been stranded by southwest, but it will be my last.. I will also be reaching out to news groups to let them know how southwest has left us stranded w/o remorse or some type of help!
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