I would like to personally thank two outstanding employees at the Tampa location for being so kind and really helping me and my elderly parents. In the confusion of moving them from Florida to Ohio, I accidentally booked the wrong departing flight. So when we arrived at the airport we had to tickets and all flights were booked. I had my parents in wheelchairs while I tried to figure this out. Pat was very understanding and helpful and so kind by checking on my parents. Franky was working very hard on trying to get us on a flight. After about an hour, we were on the 3:00 flight to Canton, Ohio in first class!!! I can't tell you how kind Franky and Pat were in this situation. They are great caring employees and deserve recognition. I will book with Southwest in the future. A little kindness goes a long way. Thanks Franky and Pat!!!
Debra Deuble Flight date 7-27-13 TPA to CAK
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