05-19-2023
11:13 AM
05-19-2023
11:13 AM
@Graceg97 wrote:
Hi, I was connecting my flight for 2 people I have booked with the app and when I attached my rapid rewards number it attached it to the wrong passenger. How do I take the RR off my second passenger and put it under my name?
Go ahead and write to the home office if you aren't flying for several months.
Otherwise I would call or use Twitter to reach out if you use that. Don't sent any personal information until they request a direct message.
Usually the name would have to match the RR account, so if you accidentally put yours on someone else I think calling would resolve this fairly quickly.
I don't think you can do this self-service unless the system automatically rejects it at some point, then you could go back and add it correctly. But if not, just put in a call.
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